Terms & Conditions
Terms and Conditions
Last Updated: 01/03/2025
Welcome to Metsole ("we," "our," "us"). These Terms and Conditions govern your use of our website www.metsole.co.uk and any purchases made through our site. By using our services, you agree to these terms.
1. General Information
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We are a UK business under the name Metsole.
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Our contact details are:
📧 Email: hello@metsole.co.uk -
We reserve the right to modify these Terms and Conditions at any time.
2. Products & Pricing
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We make every effort to display product descriptions, images, and prices accurately. However, errors may occur, and we reserve the right to correct them.
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Prices are displayed in GBP (£) and include VAT where applicable.
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We reserve the right to change prices or discontinue products without prior notice.
3. Ordering & Payment
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By placing an order, you confirm that you are at least 18 years old or have parental/guardian consent.
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Payment is required at checkout, and we accept [list payment methods: e.g., Visa, Mastercard, PayPal, etc.].
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Orders are subject to acceptance. If we cannot fulfil an order, we will notify you and issue a full refund.
4. Shipping & Delivery
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We deliver to UK only.
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Estimated delivery times are displayed at checkout, but they are not guaranteed.
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If an order is delayed due to unforeseen circumstances, we will notify you as soon as possible.
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If your order is lost or damaged in transit, please contact us within [X days] for a resolution.
5. Returns, Refunds & Cancellations
Your Right to Cancel (Consumer Contracts Regulations 2013)
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You have 14 days from receiving your order to cancel your purchase and receive a refund.
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To cancel, please email us at hello@metsole.co.uk with your order details.
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Items must be returned in original condition. You are responsible for return shipping costs unless the item is faulty.
Faulty or Incorrect Items
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If an item is faulty, damaged, or incorrect, please contact us within 30 days for a repair, replacement, or refund.
Refund Processing
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Refunds will be processed within 14 days of receiving the returned item.
6. Limitation of Liability
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We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Please read our FAQs to determine which products are suitable for each condition. Our products are not suitable for open wounds/ulcers.
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Our liability shall not exceed the total amount paid for the purchased product.
7. Intellectual Property
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All website content, including images, logos, and text, is owned by Metsole and cannot be used without permission.
8. Privacy & Data Protection
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Your personal data is handled in accordance with the UK GDPR and our Privacy Policy.
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By using our website, you consent to the collection and use of your data as outlined in our policy.
9. Governing Law & Dispute Resolution
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These Terms are governed by the laws of England and Wales.
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Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
For any questions regarding these Terms and Conditions, please contact us at:
📧 hello@metsole.co.uk
Privacy Policy
Last Updated: 01/03/2025
Metsole ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit www.metsole.co.uk.
1. Who We Are
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Business Name: Metsole
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Contact Email: hello@metsole.co.uk
2. What Information We Collect
We collect and process the following personal data:
a) Information You Provide to Us
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Name, email, phone number, and address (for orders and inquiries).
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Payment details (processed securely via Stripe).
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Account login details (if you create an account).
b) Information We Automatically Collect
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IP address, browser type, and device information (via cookies).
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Website usage data, such as pages visited and time spent on site.
c) Information from Third Parties
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Payment providers may provide us with transaction details.
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Social media platforms may provide data if you interact with us via those channels.
3. How We Use Your Information
We use your personal data for the following purposes:
✅ Processing Orders – To fulfil purchases, process payments, and deliver products.
✅ Customer Support – To respond to inquiries and resolve issues.
✅ Marketing (with consent) – To send promotions, newsletters, and special offers.
✅ Website Improvement – To analyse website traffic and enhance user experience.
4. Legal Basis for Processing Data
Under UK GDPR, we process your data based on:
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Contractual necessity – To process purchases and provide services.
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Legitimate interest – To improve our website and customer experience.
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Consent – For marketing communications (you can withdraw at any time).
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Legal obligation – To comply with tax, fraud prevention, and legal requirements.
5. How We Share Your Information
We do not sell your personal data. However, we may share it with:
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Payment providers (e.g., PayPal, Stripe) for secure transactions.
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Delivery services (e.g., Royal Mail, DPD) to ship orders.
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Marketing platforms (e.g., Mailchimp) if you subscribe to our emails.
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Legal authorities if required by law.
All third parties must comply with UK GDPR regulations and cannot use your data for their own purposes.
6. How We Store & Protect Your Data
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Your data is stored securely using Wix’s servers and encrypted databases.
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We implement security measures such as SSL encryption and access controls.
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We retain customer data for 7 years to comply with legal and tax requirements.
7. Your Rights Under UK GDPR
You have the right to:
✅ Access – Request a copy of the personal data we hold about you.
✅ Correction – Ask us to correct inaccurate or incomplete data.
✅ Deletion ("Right to be Forgotten") – Request deletion of your data (unless legally required to retain it).
✅ Object to Processing – Opt out of marketing communications.
✅ Data Portability – Request a transfer of your data to another provider.
To exercise your rights, contact us at hello@metsole.co.uk.
8. Cookies & Tracking Technologies
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We use cookies to improve your browsing experience and track website analytics.
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You can manage or disable cookies via your browser settings.
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For more details, visit our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies, so please review their terms before providing any data.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and significant updates will be communicated via email (if applicable).
11. Contact Us
If you have any questions about this Privacy Policy or your data rights, contact us at:
📧 hello@metsole.co.uk